Information Systems Co-ordinator
AL-KO International is undergoing a period of sustained growth across multiple sites, and now requires the expertise of an Information Systems Co-ordinator to support our infrastructure and provide company IT users with an exceptional experience.
Based out of our AU/NZ head office in Melbourne, the successful candidate will be responsible for:
- | Acting as a first-level facilitator in the resolution of user support requests on hardware or software issues in a timely fashion, appropriate to the level of urgency. Prioritising responses and escalations appropriately in accordance with business requirements.
- | Working collaboratively with external managed services providers to escalate support requests, and to administer, configure and manage the Information Systems environment & infrastructure.
- | Pro-actively engaging with end-users to ensure expectations are met as practically as possible.
- | Monitoring system performance, capacity, log files and monthly exception reporting of system errors and issues in collaboration with external managed services providers.
- | Providing recommendations to the (CFO) on network and system improvements.
- | Providing guidance and input for design and maintenance of data & associated architecture, including ownership of the “Master Data” tables in the ERP system.
- | Co-ordinating both internal and external software training.
To be successful, you will have:
- | A minimum of three years’ experience covering Information Systems functions in an operational organisation.
- | Experience in a multi-site manufacturing environment would be well regarded but is not essential.
- | Demonstrated application of ITIL framework policies including documentation.
- | A passion for excellent customer service and user support.
- | Excellent written and verbal communication skills.
- | A degree qualification in an IT discipline, or equivalent level of expertise gained from a combination of experience, training or professional accreditation.
Demonstrated experience with the following will be highly regarded.
- | Cloud based ERP – Pronto
- | Cloud based Office 365
- | LAN server structure
- | SOPHOS Firewalls, Routers
- | Multi-site environments
To apply, visit: https://www.seek.com.au/job/37891879